The returned item must be accompanied by the original purchase receipt and within 14 days of purchase (unless holiday policy is in effect) All of our receipts are electronic so you should have it in email or text message. All custom orders are unable to be exchanged or returned. ALL sale/clearance items are final sale. No exceptions.
Items must be unwashed, unworn and have their original tags attached.
We reserve the right to refuse your return based on the condition of the merchandise.
We do not offer refunds at this time. Exchange or store credit ONLY.
Regularly priced merchandise can be returned for a store credit or exchange. All merchandise must be returned with tags attached and items must be unworn, unwashed, and free from any stains or odors.
Once your return has been processed, you will receive an email containing a gift card with a code that can be used toward a future purchase. This gift card will be equal to the amount of the returned item, including sales tax. These gift cards can be used online or in-store, and never expire. They cannot be refilled. Shipping is non-refundable.
Shipping for exchanges or returns are the responsibility of the customer and the customer is responsible for shipping fees to return item to us & for us to return a new item.
If you've found that your item isn't quite the perfect size, you can exchange for a different size within 14 days of arrival. If we are unable to make the exchange, you will have the option of returning for a store credit.
All merchandise must be returned with tags attached and items must be unworn, unwashed, and free from any stains or odours.
All exchanges must be returned within 14 days of requesting the exchange.
In the unusual event you receive an incorrect shipment or defective item, please contact firstname.lastname@example.org within 7 days of receiving the item. Please provide photos of the defects. Defects must be reported before items are worn and washed, merchandise that has been worn or washed will not be accepted.
If you do not contact us about the defect or incorrect order within the 7 days, we will, unfortunately, be unable to help you. Please make sure to inspect your items and contact us within this timeline.
Merchandise Ineligible for Return
All merchandise purchased as a sale item from our clearance section is unable to be exchanged or returned.
Ineligible merchandise include: worn items, face masks, drinkware, candles, hats and beanies, earrings, swimsuits, undergarments (including bodysuits) and cosmetics due to hygienic concerns. Gift cards are final sale. Custom orders are final sale. Grab bags are final sale.